At Future Finance, we are proud to offer our customers a high level of service, your satisfaction is very important to us. If you would like to offer a compliment or make a complaint, we encourage you to contact us.
For a compliment
Please get in touch with your usual point of contact at Future Finance or phone our General Manager Lee Davies on 021744873 or email firstname.lastname@example.org who would love to hear from you or contact us on 0800 25 10 10
We are always looking for ways to improve our service to you. If something has gone wrong, we want to know.
For a complaint
In the first instance, please phone Lee direct on 021744873 or send an email to email@example.com and tell us what has happened and how we can resolve matters. If you have any documents or correspondence that will help us understand your complaint, please attach them to the email.
When we receive your complaint, we will:
- acknowledge your complaint within 1-2 working days
- gather and evaluate information about your complaint
- respond to you within 20 working days.
If for some reason we cannot agree on how to resolve the complaint, you can contact Financial Services Complaints Limited (FSCL). FSCL are an independent, not-for-profit, external dispute resolution scheme approved by the Minister of Consumer Affairs.
FSCL’s service does not cost you anything and they will help resolve the complaint.
You can contact FSCL: