How are
we doing?

At Future Finance, we are proud to offer our customers a high level of service, your satisfaction is very important to us.  If you would like to offer a compliment or make a complaint, we encourage you to contact us.

For a compliment 

Please get in touch with your usual point of contact at Future Finance or  phone our General Manager Lee Davies on 021744873 or email  lee@futurefinance.co.nz who would love to hear from you or contact us on 0800 25 10 10

We are always looking for ways to improve our service to you. If something has gone wrong, we want to know.

For a complaint 

In the first instance, please phone Lee direct on 021744873 or send an email to lee@futurefinance.co.nz and tell us what has happened and how we can resolve matters.  If you have any documents or correspondence that will help us understand your complaint, please attach them to the email.

When we receive your complaint, we will:

  • acknowledge your complaint within 1-2 working days
  • gather and evaluate information about your complaint
  • respond to you within 20 working days.

If for some reason we cannot agree on how to resolve the complaint, you can contact Financial Services Complaints Limited (FSCL). FSCL are an independent, not-for-profit, external dispute resolution scheme approved by the Minister of Consumer Affairs.

FSCL’s service does not cost you anything and they will help resolve the complaint.

You can contact FSCL:

We’ve helped 33832 people
get what they want.

Personal Loans

For any number of reasons, we all could do with a personal loan from time to time. Whether it’s for unexpected car repairs, medical expenses, a wedding or just that trip you’ve been putting off for too long, Future Finance are here to help with loans starting from $2,500 at low interest rates with flexible repayment options. We offer secured and unsecured loans, and can also help you manage any existing debt you may have with debt consolidation.

Apply Online Now or Give us a call on 0800 25 10 10 for faster approval.

“First class customer service. Thank you so much!”

Kerry, Whangarei

“Future Finance went above and beyond to help me.”

Scott, Hawkes Bay

“Thanks for your professional & hassle-free service.”

Moana, Auckland