Your satisfaction means a lot to us, and we’re committed to putting things right if something’s gone wrong.
If we can’t resolve the issue straight away, you can contact our General Manager, Lee Davies, by calling 0800 25 10 10 or via hello@futurefinance.co.nz. Lee will work with the right people on our team to help resolve the matter as quickly as possible.
Our Complaints Process
1. We’ll acknowledge your complaint within 2 working days.
2. We aim to resolve complaints within 5 working days, and we’ll get back to you by email or letter with the outcome.
3. If it takes longer, we’ll keep working on it and aim to resolve it within 20 working days. If we need more time, we’ll let you know why.
Financial Services Complaints Ltd
If it’s been more than 40 working days, or you’re not satisfied with our response, you can get in touch with Financial Services Complaints Ltd (FSCL) – an independent dispute resolution service we belong to. This service is completely free of charge and they’ll review your complaint fairly.
Contact FSCL:
Phone: 0800 347 257 or 04 472 3725
Email: info@fscl.org.nz
Post: FSCL, PO Box 5967, Wellington 6140
Website: www.fscl.org.nz