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Or for faster approval call 0800 25 10 10

FAQ's

Let's keep everything simple.

How can
we help?

About Future Finance

How much does it cost? (Fee Schedule)

The best way to find out what your exact costs will be is to apply. It all depends on how much you want to borrow and your personal circumstances. We’ll provide a clear breakdown of all your fees and repayments before you confirm your loan. As a quick reference, you can see our fees here.

What happens if I repay early, or late?

We won’t penalise you for paying off your loan early, in fact we’ll congratulate you! However, if your repayments aren't on time you'll most likely pay additional fees and charges. You can find out more about our fees by checking out the ‘How much does it cost? (Fee Schedule)’ FAQ at the top of this page.

How is Future Finance responsible?

Future Finance is committed to being a responsible lender. We are a registered Financial Service Provider (number FSP4261) and are governed by the Commerce Commission under the Credit Contracts and Consumer Finance Act (CCCFA). Before we assess that you are eligible for a loan we make reasonable enquiries to verify your financial situation, and understand why you need a loan. This includes verifying your income and expenses, reviewing 90 days of your bank transaction history and asking the purpose for your loan. Based on the inquiries and verification that we’ve made we won’t offer you a loan if we believe it’s unsuitable for you. If you are eligible for a loan we disclose a full breakdown of all your fees and repayments before you confirm your loan. There are no hidden fees to worry about, and you can find out more about our fees by checking out the ‘How much does it cost? (Fee Schedule)’ FAQ at the top of this page.

How can a loan help me?

Sometimes life likes to throw us a curveball – especially when it comes to money. Future Finance will always be here when you need us. We'll assess your application, verify your details, and we will only lend you an amount that you can comfortably afford to repay. As a responsible lender, we will always ensure that you are able to meet your loan obligations.

Is Future Finance right for me?

With 25 years experience in Kiwi personal and business finance, Future Finance is a trusted partner with a leading customer service record. We understand that every lending situation is different. Our highly trusted lending team will listen to your individual needs and discuss a package that will suit your budget. As a responsible lender, we will always ensure that you are able to meet your loan obligations.

On top of this we are Trustpilot’s #1 ranked personal finance lender.

Don’t just take our word for it, see what has been said about us for yourself

Application

Am I eligible for a loan?

To be eligible to apply for a loan with Future Finance you must be at least 18 years of age and have a regular income.

Future Finance will take care to lend you an amount you can comfortably afford to repay. All you need to do is be open and honest about your financial situation, income, and expenses, and only apply if you are confident that you’ll be able to repay the loan. As part of responsible lending, we will require 90 days of bank statements to access your affordability for a loan with us. 

How much can I borrow?

Approved borrowers may be eligible for a loan from $2,500 to $100,000+. The amount you can borrow depends on your individual circumstances. Lending criteria and suitability checks apply. As a responsible lender, we always ensure you are able to meet your loan obligations. 

What do I need to get started?

To get started, we'll need to know the usual things -  your name, address, phone numbers, employment details, and your day-to-day expenses. You'll also need to provide bank statements and your account number - so we know where to put your money.

How do I apply and how does it work?

You can apply for a loan with Future Finance today

Start your application online or phone us on 0800 25 10 10

Our trusted team will assess your eligibility and discuss your financial needs.

Once your loan is approved and all documents are completed, the funds can be paid into your account in just 60 minutes.

Approval process

Does Future Finance do credit history checks?

Yes. Like all responsible lenders,  we carry out a credit check as part of our assessment of your application. Rest assured that this will not be completed without your authorisation.

What if I apply outside of business hours?

If you've applied outside of business hours, we will contact you on the next business day.

Can I still get a loan if I have bad credit history?

Possibly. If you have a default on your file we may still be able to help you, depending on the circumstances. Let’s have a chat.

Call us now on 0800 25 10 10

Transfer time

When will the funds be in my account?

Once your loan is approved, signed and completed, money can be transferred to your bank account within 60 minutes.

Access to the money is subject to your bank processing the funds.

Fees

What Fees will be charged on a Future Finance loan?

We’ll provide a clear breakdown of all your fees and repayments before you confirm your loan. You can find out more about our fees by checking out the ‘How much does it cost? (Fee Schedule)’ FAQ at the top of this page.

What interest rate will I be charged?

The interest rate you are charged will depend on your financial circumstances. You can view more information about our interest rates here. 

Repayments

How do I repay Future Finance?

Simple, you can set up a direct debit with us when you confirm your loan. On the day your repayments are due, the money will automatically be collected from your nominated bank account. All you need to do is make sure the required funds are available in your bank account on the day it is due.

When do I repay Future Finance?

You’ll set up a regular payment when you confirm your loan. You can set your payments to come out weekly, fortnightly or monthly, to fit in with your regular pay cycle.

What if I can't repay on the due date?

Simply contact us!

Call us on 0800 25 10 50 to discuss your account as soon as possible. 

We’re here to help and will work with you to make up for the missed payment. By advising us ahead of time, you may avoid the payment dishonour fees imposed by your bank.

You will likely incur default fees for any missed payments. 

You can find out more about our fees by checking out the ‘How much does it cost? (Fee Schedule)’ FAQ at the top of this page.

I'm experiencing Financial Hardship. What can I do?

Simply give us a ring!

We understand that, for a number of reasons, anyone can go through financial hardship at any time.

If your repayments have fallen behind, or if you have an upcoming payment you know you won't be able to make, please give us a call. The earlier we know what's going on, the more we can do to help!

The best number to call is 0800 25 10 50 and our friendly team will work with you to help you get back on track.

View more information about financial hardship here.

Independent option if you are experiencing financial difficulties.

Firstly talk to us, as we are here to help and will work with you to try and sort your arrears.

We understand hardship can affect people in different ways. If you need advice or guidance about your finances, you can access free help from Sorted NZ - visit sorted.org.nz  or Money Talks on 0800345123 - moneytalks.co.nz.

Your next loan

Can I get another loan?

We are always here if you need us again!

You can apply online now for another loan with us or by contacting your trusted team on 0800 25 10 10 or hello@futurefinance.co.nz

We will quickly update your application and undertake the appropriate checks we are required to complete as a responsible lender.

I'm still paying my loan but need a bit of extra cash. Can I apply for a top-up?

Of course you can!

Apply online now for another loan or contact your trusted team on 0800 25 10 10 or hello@futurefinance.co.nz

We will quickly update your application and undertake the appropriate checks we are required to complete as a responsible lender.

Contact Future Finance

What if I have a complaint?

Your satisfaction means a lot to us, and we’re committed to putting things right if something’s gone wrong.

If we can’t resolve the issue straight away, you can contact our General Manager, Lee Davies, by calling 0800 25 10 10 or via admin@futurefinance.co.nz. Lee will work with the right people on our team to help resolve the matter as quickly as possible.

Our Complaints Process

1. We’ll acknowledge your complaint within 2 working days.
2. We aim to resolve complaints within 5 working days, and we’ll get back to you by email or letter with the outcome.
3. If it takes longer, we’ll keep working on it and aim to resolve it within 20 working days. If we need more time, we’ll let you know why.

Financial Services Complaints Ltd

If it’s been more than 40 working days, or you’re not satisfied with our response, you can get in touch with Financial Services Complaints Ltd (FSCL) – an independent dispute resolution service we belong to. This service is completely free of charge and they’ll review your complaint fairly.

Contact FSCL:

Phone: 0800 347 257 or 04 472 3725
Email: info@fscl.org.nz
Post: FSCL, PO Box 5967, Wellington 6140
Website: www.fscl.org.nz

What do I need to do if I am changing my address?

Moving house or changing your postal / email address?

Send us an email with your new details to hello@futurefinance.co.nz or phone us on 0800 25 10 10 and we can take care of this for you. 

We’ve helped 38687 people
get what they want.

Personal Loans
Debt Consolidation Loans
Business Loans

Apply online now

Or call our trusted team on 0800 25 10 10

“I can breathe again now. Thanks Future Finance.”

Quila, Auckland

“First class customer service. Thank you so much!”

Kerry, Whangarei

“Thanks for going all out to approve our loan.”

Mr Tupou, Christchurch

Disclosure Statement & Terms

Our terms range from 6 months to 5 years. View our loan terms here.

Interest rates are fixed and range from 12.99% to 27.99% p.a.
The interest rate offered will depend upon your credit history, security offered and your overall credit profile. 

The term of your loan will depend on your financial circumstances and take into account:

  • how much you want to borrow
  • security being offered
  • your income
  • your other financial commitments
  • your credit history

Future Finance Ltd does not associate itself with High Cost Lending

 

Representative example of the Total Cost of a Loan:  If you borrow $10,000 over a repayment term of 36 months with an AIR of 12.99%, your total loan payments will be $12,748.05 (made up of $10,000 principal, interest charges of $2,211.05 and monthly admin fee of $5 and an establishment fee of $485).

This example assumes weekly repayments and does not include premiums for any optional waivers or additional fees (if any).

For a quote on Business Lending please contact our business team specialist on 0800 25 10 10.

You are protected by responsible lending laws. Because of these protections, the recommendations given to you about your loan is not regulated financial advice.

This means that duties and requirements imposed on people who give financial advice do not apply to these recommendations. This includes a duty to comply with a code of conduct and a requirement to be licensed.

Freefax 0800 25 10 40

General enquiries hello@futurefinance.co.nz

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Types of Loans: Personal Loans, Business Loans, Debt Consolidation Loans, Car Loans, Home Renovation Loans, Holiday Loans, Travel Loans, Medical Loans, Dental Loans, Emergency Loans, Wedding Loans, Education Loans and Funeral Loans.